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The issue boiled down to time and enhanced protection. Customers were beginning
to insist that they get video surveillance images at a moment's notice. As an armored
courier and cash vault business, Dunbar found it needed the same instantaneous access
to such images for internal use as well as customer service. Management also wanted
to adopt more comprehensive measures that would equip staff to trace surveillance
footage back over longer periods of time than the existing system allowed.
"Security is our heritage," said Doug Bear, the general manager for Dunbar Alarm
Systems. "It's the reason we exist."
He's referring to The Dunbar Companies and the Dunbar family's heritage in the security
industry. Mercer & Dunbar, founded by George W. Dunbar, was the first armored car
company in New England. Federal Armored Express (renamed Dunbar Armored in 1996),
was founded by George's son, James L. Dunbar, in 1956, and is the largest independently
owned armored car company in the country today.
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